Privacy Policy

01 / Introduction

Άκτιο is a service that enables users to interact with businesses through AI assistants, including making appointments through connected booking platforms.

This Privacy Policy explains what personal information we process, why we process it, and how you can exercise your privacy rights.

Άκτιο is operated by Kyrylo Maksymets, an individual.

For privacy-related inquiries, contact privacy@aktio.chat.

02 / Information We Process

When you make a booking through Άκτιο, we may process:

• Your name and phone number when making a booking.
• Your email address, if you choose to provide it.
• Additional information or comments you choose to share with the business.
• The selected business, services, and service professional, where applicable.
• Your preferred appointment date and time.
• Booking identifiers and management codes required to reschedule or cancel an appointment.
• Other information necessary to complete your request.

We receive this information through your interaction with an AI assistant and process it to perform the requested action.

Άκτιο also processes limited technical information necessary for operating the service, including connection information, session identifiers, protocol details, and error messages.

When you contact our support team, we also process the contact details and message content you provide.

03 / How We Use Information

We process personal information for the following purposes:

• Checking service and appointment availability.
• Submitting bookings through connected platforms.
• Returning booking results and confirmations.
• Responding to support inquiries.
• Maintaining the security and technical reliability of Άκτιο.

The legal basis for processing depends on the applicable law and the particular activity. It may include taking steps at your request, complying with legal obligations, and legitimate interests where permitted by law.

04 / Sharing Information

To complete a booking, Άκτιο transmits the required information to the connected booking platform and participating business.

Our current booking integration uses Altegio.

Information submitted to Altegio may be stored and processed by Altegio and the participating business under their respective terms and privacy policies.

Άκτιο does not control all subsequent processing carried out independently by those parties for their own purposes.

05 / Data Storage and Retention

Άκτιο currently does not create personal user accounts or store customers' names, phone numbers, or email addresses in its own booking database.

Personal information provided for a booking is processed to complete the requested action and transmitted to the connected booking platform and participating business.

Άκτιο maintains a technical booking journal containing the booking number, business, staff member, services, appointment date and time, and booking status. This journal does not contain customers' names, phone numbers, or email addresses. Journal entries are automatically deleted after 12 months.

Server error logs are automatically deleted after 30 days. These logs do not record personal details provided for bookings, such as names, phone numbers, email addresses, or comments. Error responses received from connected booking platforms are not stored in these logs.

Information provided through support inquiries may be retained for as long as necessary to respond to requests and fulfill applicable legal obligations.

Booking records stored by connected booking platforms and participating businesses are subject to their respective data retention practices and privacy policies.

06 / Cookies and Analytics

Άκτιο currently does not use Google Analytics to collect website usage statistics.

The website may use strictly necessary storage mechanisms to support its functionality.

If we introduce optional analytics or tracking technologies in the future, we will update this policy and provide any consent mechanisms required by applicable law.

07 / Your Rights

Depending on applicable law, you may have the right to:

• Receive information about how your personal data is processed.
• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion in circumstances provided by law.
• Object to or request restriction of certain processing activities.
• Lodge a complaint with the relevant supervisory authority.

To exercise your rights, contact privacy@aktio.chat.

Where booking records are stored by a participating business or booking platform, you may also need to contact that party directly.

08 / Data Security

We apply appropriate technical and organizational measures intended to protect information during its processing and transmission.

No method of transmission over the internet can guarantee absolute security.

09 / Third-Party Platforms and International Transfers

Άκτιο works with external AI assistants, booking platforms, and technical service providers.

Your use of ChatGPT or another AI assistant is also governed by that platform's own privacy policy.

10 / Changes to This Policy

We may update this Privacy Policy as Άκτιο evolves, new functionality is introduced, or legal requirements change.

The latest version will be available on our website.

11 / Contact Information

Operator: Kyrylo Maksymets

Email: privacy@aktio.chat

Website: https://aktio.chat